Support Policy - SiteJupiter

  • Home
  • Support Policy

Thank you for choosing our store and product! We value your satisfaction and aim to provide the best possible support to ensure your experience with our product is as smooth as possible. Our support policy covers the following terms and conditions:

  1. Support Period

We provide support for our products for a period of 6 months from the date of purchase. After the 6-month period, support will no longer be available.

  1. Support Channels

Our support team is available to assist you through the Get Support form on Dashboard. You can contact us for support through the Get Support form on My Account Dashboard.

  1. Support Services

We offer support services for technical issues and bug fixes related to our product. Our support team will assist you with issues related to the functionality of the product, errors, and other technical problems.

  1. Exclusions from Support

Our support policy does not cover the following services:

  • Installation: Installation service is not included in the support policy. If you need installation service, please contact us and we may offer you our service for a minimum cost.
  • Customization: Customization of our products is not included in the support policy. If you need customization services, please contact us and we may offer you our service for a minimum cost.
  • Hosting and Server: We do not cover issues related to hosting or server configuration.
  • Third-party: Our support policy does not cover issues caused by third-party plugins, themes, or modifications to the product code.
  1. Response Time

We aim to respond to support requests within 24-48 hours. However, during busy periods, it may take longer to respond to your support request.

  1. Eligibility for Support

To be eligible for support, you must provide us with your purchase code and a detailed description of the issue you are experiencing. If you have modified the product code or made any changes to the original product, we may not be able to provide support.

  1. Support Renewal

After the expiration of the support period, you can renew the support service by paying the applicable fee. If you need to extend support, please contact us for pricing.

We hope this Support Policy answers any questions you may have. Please contact us if you need further assistance.

SiteJupiter reserves the right to modify our Support Policy from time to time without giving out any prior notice to the customers. So, make sure that you are well aware of the changes.